• Alignment home test for Enviolo Hub

    Here is a quick at-home test to help you determine if your Enviolo hub is working correctly and reaching the high and low extremes of the gear range as it should. If you find that your hub might need some adjusting, give us a call to schedule a tune-up appointment….

  • What is Gazelle’s warranty policy?

    Gazelle provides up to ten years warranty on material and manufacturing defects on the frame and non-suspension front forks covering normal treatment, use, and maintenance. There is a five-year warranty on suspension front forks. A five-year warranty period applies for paintwork on the frame and the front forks. Parts on…

  • What’s included with a standard tune-up?

    Standard (Class 2) Tuneup is $275 + the cost of parts when needed (est. $160) For bikes that have seen considerable use (est. 1200-3000mi intervals or 6-12 months depending on use) Includes: Full inspection and bolt torque check Brake caliper and lever adjustments, including pad resurfacing, topping off brake fluid…

  • What is Urban Arrow’s warranty policy?

    Urban Arrow offers a 5-year warranty against manufacturing and material defects to the frame, 2 years for the drive system, and 1 year for the components with the exception of parts subject to daily wear and tear, such as tires, tubes, and chain. Damage resulting from misuse, abuse, and normal…

  • What is Riese & Müller’s warranty policy?

    Riese & Muller Warranty In accordance with the law, your bike dealers also vouch for the fact that your bike is not affected by defects that could ruin or reduce its value or fitness for purpose. Your entitlement to this protection ends two years after pick-up when you purchase a…

  • What’s included in a basic tune-up?

    Basic (Class 1) Tuneup is $150 + the cost of parts and installation fees A light service for bikes in new or almost-new condition.  Does not include cleaning, overhauls, or service requiring disassembly.  (Est. 500-1000mi intervals) Includes: Full inspection and bolt torque check Brake caliper and lever adjustments Derailleur adjustments…

  • What is Benno’s warranty policy?

    Benno Bikes Limited Warranty Benno Bikes LLC (“Benno”) provides each original retail purchaser of a new Benno bicycle a limited warranty against defects in material and/or workmanship. The following conditions and limitations apply: Frames carry a five-year limited warranty for the original owner. Components (not to include tires, tubes, and…

  • Troubleshooting your Sena R1 Evo helmet

    Share these troubleshooting steps w/ the customer before offering a warranty replacement: RESETTING YOUR R1-EVO Try to do a fault reset as well factory reset; then pair again using mesh intercom Fault reset: Factory Reset Then pair using Mesh Intercom

  • How do I adjust the suspension on a coil spring fork?

    The suspension of a steel suspension fork can be turned on and off as well as re-inflated with the help of the adjustment knob. Learn how to do this in less than a minute with this video from Riese & Muller.

  • Adjusting handlebars & stem for a personalized ride

    Tips for adjusting your handlebars, stem, and headset When you are adjusting the handlebars and stem on your bike for the first time as you prepare to go riding, you may, in some cases, make the headset bearing assembly become slightly loose. What this means is the steering bearing assembly…