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Help Topics
About Propel
Does Propel rent eBikes?
Do you offer any bikes made in the United States?
Why does Propel only sell Bosch powered eBikes?
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Accessory Information
Sena Helmet Guide
Swap Springs on the Cirrus Kinekt Suspension Seatpost
How do I install the Thudbuster Suspension Seatpost?
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Before You Buy
Can I fit on this [Tern]?
Can I fit on this [Benno]?
How big is this [Riese & Muller] cargo bike?
What indoor storage systems do you recommend?
Gazelle Medeo side-by-side comparison
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Bike Sizing
Adjusting Your Tern to Fit
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Bosch eBike Systems
Component Adjustments for Riding Comfort
How can I adjust the rear coil suspension on my Riese & Müller Load 60/75?
How can I adjust the seat height without a quick release?
How do I setup and adjust the air suspension?
Adjusting handlebars & stem for a personalized ride
How do I adjust the suspension on a coil spring fork?
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Drivetrains
What is the enviolo CTV Hub?
Belt Drive or Steel Chain?
What is an internally geared hub (IGH)?
What bikes(s) are compatible with the Rohloff E-14 electronic shifter
How do I (properly) shift with a derailleur?
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eBike Basics
What maintenance is required for a steel chain?
Tire Care
What is an internally geared hub (IGH)?
Propel’s eBike tire size guide
What is a tubeless tire?
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eBike Frame Numbers
Where to identify the serial number on eBike frames found at Propel
Riese & Muller frame numbers
Gazelle frame numbers
Tern frame numbers
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eBike Maintenance
Easy as ABC: Propel’s top three tips for maintaining your eBike
7 things you should know about eBike maintenance
A deeper look at gates belt drives
What maintenance is involved with a belt drive?
What is the best way to clean my external derailleur?
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Locks & Security
How to order replacement keys
Hexlox security compatibility guide
Is GPS tracking the answer to bike theft?
Which ABUS lock is best for me?
Cafe Frame Lock best practices
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Manuals & Owners Tools
Gates Carbon Belt owner’s manual
Bosch parts torque specs and tool required
Where can I sell/trade-in my eBike?
eBike flat tire prevention and fixing methods
How do I change the springs on the Cirrus Kinekt Seatpost?
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Payment & Financing Options
Do you offer a military discount?
How does Klarna financing work?
Does Propel offer financing?
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Repairs, Maintenance & Warranties
What is Benno’s warranty policy?
What is Riese & Müller’s warranty policy?
What is Urban Arrow’s warranty policy?
What is Gazelle’s warranty policy?
What is BULLS warranty policy?
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Riding Tips
How when and why to shift bike gears
How do I inflate my tires?
How Can I get the most from my tires?
How to tow a kids bike with the R&M Multicharger sideloader
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Service & Repairs
What’s included in a basic tune-up?
What’s included with a standard tune-up?
What’s included with a major tune-up?
Propel’s eBike storage policy
My new eBike arrived with paint damage. Now what?
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Shipping, Delivery & In-Store Pickup
Can Propel ship eBikes outside of the United States?
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Sizing & Comfort
Dropper post size guide
Can I fit on this [Gazelle]?
Adjusting Your Tern to Fit
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Suspension
How can I adjust the rear coil suspension on my Riese & Müller Load 60/75?
How do I adjust the suspension on a coil spring fork?
Riese & Müller suspension manuals
How to set your air suspension (front & rear)
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Test Ride Locations & Directions
Visiting Propel California
Visiting Propel New York
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Test Ride Preparation
Can I bring my kid(s) to the test ride?
How do I schedule a test ride?
What should I wear and bring to my test ride?
Can I test ride more than one eBike?
Can I bring a friend to my test ride?
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Troubleshooting
Troubleshooting your Sena R1 Evo helmet
Alignment home test for Enviolo Hub
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Upgrades
Dual battery eBikes and upgrades
Upgrade pricing outline
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Wheels & Tires
Rim & Tire Width Compatability
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