One of the most common questions we get is with regards to the bike’s warranty. What is the warranty? What is covered? More importantly, what is not covered, and why?
Propel doesn’t issue its own warranty. Each bike carries its manufacturer’s warranty, and every brand sets its own terms for the frame, fork, motor and battery. Our part is to inspect the bike, document the issue, and file the claim with the manufacturer if it’s eligible. For a summary of each brand’s terms, see our warranty page, or call our service team at 718-643-4542.
Normal wear and tear, misuse, or not being used enough are not covered under warranty. Manufacturers’ defects are what a warranty covers, and the manufacturer’s current written terms decide what qualifies. Warranties are always handled on a case-by-case basis (hence, why they are referred to as “Warranty Cases”), so the manufacturer makes the final call on eligibility. We always do our best to do right by our customers and help out when we can.