Wear comfortable biking clothes; we recommend closed-toed shoes, avoid wearing skirts or dresses (or be sure to have shorts or tights underneath), bring sunglasses, etc. Propel does provide helmets, but you are welcome to bring your own if you prefer. Delete Info Helmets are required when test riding with Propel…
Our current storefronts and test ride locations are in Brooklyn NY, Long Beach CA, and Wilmington DE. There are a couple of ways to schedule a test ride with Propel. If you’re ready to book now, you can access the test ride calendar for all locations here. To book a…
You can certainly bring kids to a test ride! If you’re coming in to try out a family cargo bike, let us know ahead of time! We’ll make sure that the bike(s) you want to test ride has the accessories needed to make sure the kiddos are comfortable. We usually…
One of the most common questions we get is with regards to the bike’s warranty. What is the warranty? What is covered? More importantly, what is not covered, and why? Propel’s warranty policy differs for each component on the bike; the electrical systems hold a 2-year warranty. For the frame,…
FLYER offers two warranty options: FLYER Plus Warranty- free online registration Register your FLYER eBike within 12 weeks of purchase. This free extended warranty covers; 5-years for frame failure 2-years for components and electronics 2-years for battery (residual capacity of at least 60% after two years or 500 full cycle…
Tern provides two different warranties based on the type of road the bicycle model was designed to be ridden on: 1. Graded and Maintained Gravel Roads (HSD, GSD) This Tern bike is designed for individual personal use: riding with both wheels in contact with paved roads or graded and maintained…
Bull’s Warranty 5-year Limited Warranty on Bike Frames BULLS Bikes warrants to the original owner that the frame shall be free of defective materials or workmanship for the lifetime of the original owner. The original owner shall pay all labor charges connected with the repair or replacement of all parts and…
Running our business requires quite a bit of overhead costs in order to rent retail and storage space. As a result, we must charge a storage fee for unattended bikes that were dropped off for service and the service has been completed and new bikes for customers who choose in-store…
Major (Class 3) Tuneup $400 + the cost of parts when needed (est. $275) For bikes that are ridden heavily, and/or throughout the winter (est 2000-6000mi intervals or 6-18 months depending on use) Includes: Full inspection and bolt torque check Brake caliper and lever adjustments, including pad resurfacing, topping off…
Losing an important key is the worst! Especially when it is needed to remove your eBike’s battery. As long as you know your key type, code, and profile handy, ordering a replacement key is just a few clicks away! First things first: Keep your serial number and key code somewhere…